All shipping and handling charges are included in the price of each product if shipped within the 48 contiguous United States. For information concerning orders outside the 48 Contiguous United States (Alaska and Hawaii) call Ginger Crowley @ 800-454-9395, Monday - Friday between the hours of 8:00 and 4:00 PM Eastern Standard Time. You can also contact us through e-mail at info@gatewayindustries.org. If you wish to expedite your shipping, we offer overnight or 2nd day services. Please call to inquire about the additional charge of express delivery. This service is not offered when you place the order online, you must contact Ginger Crowley at (800) 454-9395. Most items will be shipped within 7 to 10 business days after the order is processed. Please call for availability of any item, (800) 454-9395 and ask for Ginger Crowley.
All orders placed on this website can be accepted as a return. However, the customer is responsible for paying any return freight on products ordered plus a 20% restocking fee unless the product received is damaged. If you do not have access to UPS, please call and we can issue a call tag, but the customer is responsible for this charge as well. If you wish to return an item, you must call 800-454-9395 and speak with Ginger Crowley. Monday - Friday between 8:00 am and 4:00 pm Eastern Standard Time. If you call after 4:00 pm, you can leave a message and you will be contacted the next business day. |
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